As soon as the shipment arrives on the morning of Day 3, the team of three to four technicians plus the two engineers who have travelled back from Germany immediately set to work on disassembling and cleaning the individual components. "The drive unit has close to 220 components. Each component is closely examined in the overhaul workshop to check whether the wear and tear is within the acceptable tolerances," he adds. "If there are unexpected signs of wear and tear on any components that are not readily in stock, we have a special Hosokawa Quick Response Team (QRT) on stand-by to resolve the situation within the tight timeframe."
On Day 4, work starts on reassembly of the drive unit and all its components, which have either been cleaned or replaced. A test run is conducted on Day 6, and this is followed by recoating the exterior of the drive unit. On Day 7, the drive unit is packed and shipped back to BRITA. When it arrives in Taunusstein the following morning, the two Hosokawa engineers are there again, ready and waiting to reassemble the machine. Once the test run has been completed, BRITA's production operation can restart as normal.